Reliable Support & System Monitoring,
Day and Night
Simplify your critical system management through Xacom's Complete Care, providing you with a single point of contact for service & support, installation, integration and technical advice, for any brand you have or need.
WHY CHOOSE XACOM
We are proven experts in a range of messaging technologies and infrastructure with a range of products and services including paging, phones, nurse call, access control, custom software, hardware and everything in-between.
WHY CHOOSE XACOM
We are proven experts in a range of messaging technologies and infrastructure with a range of products and services including paging, phones, nurse call, access control, custom software, hardware and everything in-between.
How Do We Provide Complete Care?
30 years of experience in critical systems, our team's technical expertise and strong industry partnerships, allow us to provide Complete Care for nurse call, electronic security and critical messaging systems of any brand.
Service & Report
Get the support you need, when you need it. Our team offers a single point of contact for all your system servicing, with 24/7 software support and expert hardware maintenance across every brand and setup — all while making the most of your existing infrastructure to keep costs down and performance up.
- Single point of contact
- Centralised 24/7 software support
- Expert hardware servicing across all brands and systems
- Utilises existing hardware and software, to reduce costs and increase efficiency
Installation & Integration
Seamless setup, your way. Whether you're starting fresh or upgrading, we give you the freedom to choose the best brands for your needs. Our experienced project managers and technical consultants work closely with you to deliver smooth integration tailored to your goals.
- Choice of any brand for new projects
- Project management
- Access to technical consultants to advise according to your goals
What We've Found
As health facilities grow, many still rely on ageing infrastructure — increasing the risk of critical system failures. Xacom now supports a wider range of third-party systems and nurse call platforms, offering industry-leading preventative and reactive maintenance. Our approach reduces downtime, boosts reliability, and keeps staff and patients safe.
Preventing Communication Failures in Healthcare Facilities
Outdated systems and increasing demands are creating real challenges in hospitals and aged care environments.
Many facilities are still relying on ageing infrastructure — and not all support providers are equipped to handle it. At Xacom, we specialise in reducing these risks with proactive maintenance and support tailored for critical healthcare communication systems.
Reliable Support for Nurse Call and 3rd Party Systems
We’re expanding our support services to include a wider range of nurse call platforms and third-party communication systems.
Whether you're using legacy equipment or a mix of technologies, Xacom's experienced team provides seamless service that keeps your entire setup running smoothly — without the need to rip and replace.
Proactive Maintenance That Minimises Downtime and Risk
Xacom's preventative-first approach helps facilities identify and resolve potential issues before they become real problems.
This means fewer outages, greater staff confidence, and improved safety outcomes for patients and residents. With round-the-clock support and industry expertise, we make sure your communication systems stay reliable when it matters most.
What Our Clients Say
Real words from facilities we support, 24/7
How Our Care Packages Work
Whether it’s a brand-new build or an existing site, installing Xacom Nurse Call is fast and hassle-free. For greenfield projects, we work with your construction team from the design stage to streamline install. For brownfield sites, our wireless and retrofit-friendly system means minimal cabling and zero disruption. We handle everything from planning and setup to training and support.
Free Consultation
We meet to discuss your 'pain points' and see how Xacom can offer the solution to these problems.
Introductory Audit
We conduct an onsite Audit to determine your requirements & provide a full report of system topology including hardware & integrations.
Servicing Trial
For 3 months we provide complete system support on a do-&-charge basis at an introductory rate. During this time we determine your unique requirements and build confidence in Xacoms' ability to meet them.
Care Packages
At the end of your servicing trial we offer three servicing solutions tailored & priced to your needs
Compare Support & Monitoring Packages
Every facility is different and so are its support needs. Whether you're after basic system oversight or full 24/7 monitoring, we’ll walk you through each care package to find the one that fits your setup, compliance obligations, and budget.
Basic Care
- Quarterly remote & annual on-site health checks with report
- Software updates
- Business hours remote support included
- Online user guides and training videos
- ~
- ~
Extra Care
POPULAR
- Basic care +
- Minor system configuration changes included
- System monitoring
- Business hours on-site support included
- After hours 24/7 remote support included
- Report automation
- Dedicated account manager
Complete Care
- Extra care +
- System integration
- Automated system alerting
- After hours 24/7 on-site support included
- Custom reports including account management reports
- Quarterly system update meeting
Frequently Asked Questions
We don’t expect you to figure it out alone. Our team will walk you through your options, assess your systems and risks, and recommend a package that suits your size, compliance needs, and budget.
Yes — all care packages are flexible. If your facility grows or your needs change, we can adjust your plan at any time with minimal disruption.
Absolutely. Our higher-tier packages include 24/7 monitoring and response, including weekends and public holidays, so you're never left without support when it matters most.
We cover a wide range of critical systems including nurse call, duress, access control, messaging, CCTV, and more. If it’s mission-critical, we’ll monitor and support it.
Response times depend on your chosen package, but all plans include clear service level agreements (SLAs). Priority support packages offer faster response and resolution times — often within minutes.
Care packages cover monitoring, alerts, support, and routine maintenance but they don’t include major system upgrades, hardware replacements, or third-party integrations. If additional work is needed, we’ll provide a clear quote and timeline before proceeding.
Take the Next Step
Contact us today for a free consultation about our Care & Monitoring packages.